![]() ![]() ![]() This minimizes training costs, end user disruptions and the like, since users tend to be sensitive to changes in their e-mail experience,” Michael Osterman, Osterman Research’s president, said via e-mail.īurton’s Pray has seen Outlook sync tools come and go over the years from a variety of vendors, usually with less than stellar results, so enterprises need to adjust their expectations. “I believe that Google is smart to focus on letting users keep Outlook as their front-end for Google Apps. However, 52 percent would probably or definitely consider switching if they could keep the existing desktop client, in most cases Outlook, Osterman Research found. In a study published in December, Osterman Research found that only 16 percent of mid-size and large organizations would probably or definitely consider switching to a new messaging back end if they had to switch desktop client software. While that’s the ideal scenario, end users in enterprises remain very emotionally attached to Outlook. It’s better to go with the Gmail webmail client,” he said. “As an enterprise, I wouldn’t strategically bet on the sync tool and Outlook as a client with the Gmail backend because you introduce a lot of challenges in your environment. Instead the tool is used tactically by IT departments to temporarily appease Outlook diehards and prevent them from torpedoing their company’s move to Apps, before shepherding them over to the Gmail interface, he said.Īs cloud computing gains adepts in enterprises, leading to adoption of hosted suites like Apps, more and more CIOs are rethinking having “fat client” applications like Outlook on PCs, Pray said. Burton Group analyst Bill Pray suspects its adoption isn’t very broad. Google declined to give the size of the tool’s installed base. However, IDG News Service, over the course of several weeks and even after enlisting the help of Google’s public relations department, couldn’t find one Apps administrator whose employer isn’t a Google Apps reseller or integrator willing to speak favorably about the Outlook sync tool. Google states that most organizations using the Outlook sync tool are very satisfied. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |